Customer support automation
Answer common questions, capture requests, route issues, and hand off to a person when needed.
VANCOUVER, BC · CANADA
Practical AI systems.
Real business results.
Burrard Automation builds simple, useful systems that handle repetitive work — so your team can spend more time serving customers and growing the business.
🍁CanadianBased in Vancouver, BC
◎PracticalBuilt around real workflows
↗Results-focusedClear, measurable outcomes
We turn manual work into smart systems so you can focus on what matters most.
WHAT WE DO
Automation that works for your business.
We design around the way your team already works — then remove the repetitive steps that slow people down.
Appointment & intake automation
Streamline booking requests, reminders, forms, follow-ups, cancellations, and waitlists.
Data & reporting automation
Clean recurring data, automate reports and dashboards, and reduce manual spreadsheet work.
Content & workflow automation
Move repetitive tasks between forms, email, documents, CRM tools, and your existing systems.
PRACTICAL USE CASES
Start with one workflow that already costs you time.
You do not need a massive “AI transformation.” The best first project is usually a repetitive task your team already does every day.
Tell us what you want to automate →01
Missed inquiry follow-up
Capture web, phone, or text inquiries and make sure the right person follows up.
02
Direct ordering & preorders
Give repeat customers a simpler route to order, reserve, or request pickup.
03
Recurring reports
Turn repeat data exports into consistent reports without rebuilding them every time.
04
Internal handoffs
Route forms, approvals, notes, and tasks between people and tools automatically.
HOW IT WORKS
Small scope. Clear outcome. Built around your tools.
Understand
We map the current workflow, where time is being lost, and what a better outcome looks like.
Prototype
We show you a simple working concept before asking you to commit to a larger build.
Connect
We integrate with existing tools where practical instead of replacing systems unnecessarily.
Improve
We measure what changed, fix friction, and expand only when the first workflow is proving useful.
ABOUT BURRARD AUTOMATION
Useful automation, without the hype.
Burrard Automation is a Vancouver-based automation studio focused on practical systems for small and growing businesses.
We care about three things: understanding the real workflow, keeping the solution easy to use, and creating a result the business can actually measure.
Customer firstBuild around the business, not the tool.
Practical solutionsNo unnecessary complexity.
Privacy-consciousCollect less, protect access, and use data intentionally.
FOUNDER
Jay Kim
I started Burrard Automation to help Canadian businesses work smarter with practical automation.
My approach is simple: understand the business first, build the smallest system that solves the problem, and make sure the result is useful in the real world.
Jay Kim
Founder, Burrard Automation
01
Listen first
We start with the workflow and the people using it.
02
Build lean
Prove value before adding more features.
03
Keep ownership clear
Your business data and systems remain yours.
LET'S TALK
What repetitive task would you stop doing tomorrow if you could?
Send a quick note. If automation is a good fit, we’ll map the simplest way to approach it.
EMAIL
jay@burrardautomation.com
Vancouver, British Columbia, Canada
Book a free consultation No obligation. Just a conversation.